Delivery Policy (Retail)

Delivery Policy (Retail)

Our business has a policy on clearly stating what is included in all prices quoted for any delivery and shipping charges incurred.

All Massage Chairs/ Sofas purchases are entitled to FREE delivery (single trip) in JABODETABEK Area (surcharges may apply for areas outside JABODETABEK)

  • The timing of the delivery will be pre-arranged with you at the point of purchase.. Delivery will take place between 9am to 5pm, Monday to Fridays and between 10am to 1pm, Saturdays. Excluding Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, after 7pm etc.).

    Our friendly delivery team will call you 1 -2 days before delivery as a gentle reminder before delivering the Massage Chair or Massage Sofa. Should you not able to answer their call, they will still proceed to deliver your item.

    If you purchase a massage chair/sofa and any other items, all the items will be delivered together with your massage chair/sofa.

    In the event that there is no one is at home to receive the delivery, our team will leave a “Unsuccessful Delivery” note stating that they attempted to deliver the item. You may call the number stated on the note to arrange for another delivery schedule.

    We would like to seek your kind understanding that some delays may occur during peak seasons and sale periods due to overwhelming orders and deliveries.

To qualify for delivery, your delivery location must be easily accessible through the elevator (i.e. same storey as lift landing) or must be on the same floor as the goods loading/unloading area.

If the delivery crew is unable to deliver the massage chair / massage sofa to your location through the elevator at the point of delivery (i.e. items unable to fit into elevator, refusal of elevator access by building management or etc.) and deemed unfeasible, we will assess the feasibility for the massage chair/ massage sofa to be carried up through the staircase in a non-hazardous manner.

If the process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery and re-arrangements will be made and may be subjected to additional charges.