Privacy Policy

Privacy Policy

This OSIM Personal Data Protection Policy (“PDP Policy”) sets out how OSIM International Pte Ltd (Co. Reg. No. 198304191N) (“OSIM” or “us” or “we” or “our”) collects, uses and discloses your Personal Data.

The following terms and conditions (“T&Cs”) will apply to your participation in OSIM’s trade-in promotions:

  1. OSIM reserves the right to make amendments to the T&Cs at any time, in OSIM’s sole discretion, by posting any such amendment(s) to OSIM’s website (accessible at https://sg.osim.com/policies/) without prior and separate notice.
  2. Trade-in promotions are only available for the purchase of OSIM products from OSIM International Pte Ltd (Co. Reg. No. 198304191N) (“OSIM”) in Singapore at OSIM outlets or OSIM roadshows/fairs or OSIM’s website (accessible at https://sg.osim.com).
  3. When you participate in a trade-in promotion by making a purchase via an OSIM outlet or OSIM roadshow/fair, the trade-in item(s) and the trade-in value(s) that are applicable to your purchase will be as stated in the sales order for the trade-in promotion product.
  4. Trade-in promotions are not valid in conjunction with other promotions, coupons or discounts unless otherwise stated.
  5. By participating in OSIM’s trade-in promotion(s), you warrant that:
    1. you are the owner of the trade-in item(s); or
    2. if you are not the owner of the trade-in item(s), you have the right to transfer the ownership of the trade-in item(s) to OSIM.
  6. At the point of delivery of your order, OSIM’s personnel will inspect your trade-in item to assess if your trade-in item is eligible for the trade-in promotion. OSIM reserves the right to at any time in OSIM’s sole discretion reject any trade-in items that are in a condition that is not satisfactory to OSIM (including, for example, badly damaged items, stolen items, etc.). OSIM’s personnel will inform you about whether your trade-in item is eligible for the trade-in promotion.
  7. If OSIM’s personnel notify you that your trade-in item is ineligible for the trade-in promotion, you must pay OSIM the trade-in value and either return OSIM all free gifts that you received under the trade-in promotion or pay OSIM the prevailing retail price for the free gifts, and OSIM reserves the right to not deliver the trade-in promotion product to you until you have either paid the trade-in value to OSIM and returned or paid for all free gifts, or OSIM has collected an eligible trade-in item from you.

In this PDP Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include your name, NRIC, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

Generally, OSIM collects Personal Data from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources in the following ways:

1. when you submit forms relating to or purchase or use any of our products or services;

2. when you interact with our personnel, agents, sales representatives or customer service officers, including via telephone calls, SMS, mail, face-to-face meetings and emails;

3. when you respond to our queries or you request that we contact you or be included in an email or other mailing list;

4. when you respond to our surveys, promotions or other incentives;

5. when we receive references from business partners and third parties, for example, where you have been referred by them;

6. when you submit your Personal Data to us for any other reasons; and

7. when you use our mobile applications or our website.

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

OSIM collects, and may use and disclose your Personal Data for the following purposes (“Purposes”): 

1. To allow us to provide you access to products and services and any relevant customer support;

2. managing the administrative and business operations of OSIM or any of its related corporations and complying with internal policies and procedures;

3. facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving OSIM or any of its related corporations;

4. matching any Personal Data held which relates to you for any of the purposes listed herein;

5. resolving complaints and handling requests and enquiries;

6. preventing, detecting and investigating crime and analysing and managing commercial risks;

7. providing media announcements and responses;

8. monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

9. organising promotional events;

10. legal purposes (including but not limited to obtaining legal advice and dispute resolution);

11. conducting investigations relating to disputes, billing or fraud;

12. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on OSIM (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and

13. purposes which are reasonably related to the aforesaid.

Where permitted under the Act, OSIM may also collect, use and disclose your Personal Data for the following “Additional Purposes”:

1. conducting market research and surveys to enable us to understand and determine customer preferences and demographics to develop special offers and marketing programmes in relation to our products and services, and to improve our service delivery and our customers’ experience at our touchpoints;

2. providing additional products and services and benefits to you, including promotions, loyalty and reward programmes from OSIM;

3. data analytics and research;

4. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by OSIM;

5. leads generation and management for marketing OSIM’s Products and Services;

6. administering contests, competitions and marketing campaigns, and personalising your experience at OSIM’s touchpoints;

7. communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing);

8. organising promotional events;

9. purposes which are reasonably related to the aforesaid.
In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

OSIM will take reasonable steps to protect your Personal Data against unauthorised disclosure. Information provided by you is not sold to other parties for any commercial purposes.

Notwithstanding the above, subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed below (where applicable), to the following:

1. OSIM’s business units, related corporations and employees to provide products and services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our products and services, to activate, deactivate, install, maintain and operate our systems and/or services;

2. companies providing services relating to insurance and consultancy to OSIM;

3. agents, contractors or third party service providers who provide operational services to OSIM, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to OSIM;

4. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving OSIM or any of its related corporations;

5. vendors or third party service providers in connection with marketing promotions and services offered by OSIM;

6. our professional advisers such as auditors and lawyers;

7. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and

8. any other party to whom you authorise us to disclose your Personal Data to.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for the Additional Purposes, to OSIM’s agents or other third party service providers in connection with promotions and services offered by OSIM.

OSIM may disclose your Personal Data to OSIM’s related corporations for the purpose of allowing OSIM’s related corporations to collect, use, and disclose your Personal Data for all of the same purposes for which OSIM is allowed to collect, use, and disclose your Personal Data. OSIM’s related corporations include OSIM’s subsidiaries, holding companies, and the subsidiaries of all of OSIM’s holding companies up to OSIM’s ultimate holding company.

If you have provided your Singapore telephone number(s), OSIM may contact you using such Singapore telephone number(s) (including via voice calls, SMS, fax or other means) with information about our products and services (including discounts and special offers).

You may withdraw your consent to any of the aforementioned purposes at any time by emailing us at dpo@OSIM.com.sg.
You may also request for access to and/or correction of your Personal Data which OSIM has collected from you by contacting OSIM’s Data Protection Officer at dpo@OSIM.com.sg.

OSIM will retain your Personal Data for the duration of time to carry out the purposes for which your personal data was collected, for the other purposes set out in this policy, for business purposes and as required by relevant laws.

This PDP Policy shall be governed by and construed in accordance with the laws of Singapore. The parties irrevocably agree to submit to the non-exclusive jurisdiction of the courts of Singapore as regards any claim or matter arising in relation to this Policy. The Contracts (Rights of Third Parties) Act (Cap. 53B) shall not apply to the Policy.

OSIM reserves the right, at any time and without notice, to add to, change, update or modify this PDP Policy, simply by notifying you of such change, update or modification. If we decide to change our personal data protection policy, those changes will be notified on our website or via other suitable methods. Any such change, update or modification will be effective as stated in the PDP Policy.

OSIM operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

You acknowledge that you are aware of security and privacy limitations, including but not limited to:

1. the limitation of security, privacy and authentication measures and features in our system;

2. that data or information on the Service may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, “impostering”, tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer;

3. may be subject to other security or privacy hazards; or

4. may not reach its destination or may reach an erroneous address or recipient.

A password is required to login to access our Web Site’s member features. You are not to disclose your password to any third parties nor share it with any person/s not authorised to share this knowledge.

Aside from the unforeseen circumstance of unauthorised hacking into your computer systems, or theft of your own records, your password remains your sole responsibility. If you lose control of your password, it is highly likely that you will lose control of your access to our Web Site, and you may be subject to legally binding action (such as contracts entered into) made on your behalf.

If you suspect that your password has been compromised for any reason whatsoever, kindly let us know immediately, and make arrangements to change your password.

OSIM gathers the following types of information from users:

1. Information that users provide through optional, voluntary submissions. These are voluntary submissions to register as members, to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys;

2. Information OSIM gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs by helping our advertisers and sponsors better understand the demographics of our audience

Following registration, you can review and change the personal particulars you submitted during registration. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback areas.

We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes and troubleshoot problems. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information would be completely removed from our databases in response to your requests.

OSIM tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. OSIM does break down overall usage statistics according to a user’s domain name, IP address, browser type and MIME type by reading this information from the browser string (information contained in every user’s browser).

OSIM sometimes tracks and catalogues the search terms that users enter in our Search Engine, but this tracking is never associated with individual users. We use tracking information to determine users’ content preferences, based on traffic in those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us to build a better service for you.

“Cookies” are small text files stored on your computer. The cookie itself does not contain personal information, but contains information about your activity on our site to let us know whether you are a prior customer and to provide certain unique features to you. We do not use cookies to handle any financial information. The only personal information a cookie can contain is information you supply yourself.

A cookie cannot read data off your hard disk or read cookie files created by other sites. OSIM uses cookies to track user traffic patterns. You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.

This site requires you to have enabled cookies on your browser in order to tailor the shopping experience and to store information such as a shopping cart.